Shipping & Returns

All returns must be filed within 90 days of purchase. There is a 25% restocking fee on all items' total price of what is returned. Returns are included in the 25% restocking fee.

So please double check your order list and be confident in your purchase.

Sellable metal items that are eligible for returns

Iron products under 44” long
Brackets
Glass clamps
Hardware
Iron Balusters
Wood balusters. We will take returns on wood balusters and Newels that are NOT cut, dented, weathered, stained or painted. There will be no refund issued if in condition stated above.

Returns are expensive on heavy and bulky items so please make sure you order exactly what you need. We (stairs.com) are in no way responsible for your purchase decisions and by purchasing any items on Stairs.com you are taking full responsibility. Any inaccurately sent items need to be communicated immediately to Stairs.com upon arrival. Any damaged items must be immediately rejected or noted to the delivery service for shipment damaged refunds so a report can be filed.